Return Policy

At primevallife.com, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a simple and straightforward return process. Please read the details below to ensure you follow the correct procedure for returns and exchanges.

1. Eligibility for Returns
To qualify for a return, your item must meet the following conditions:

The item must be returned within [X] days from the date of delivery.
The item must be unused, unworn, and in the same condition that you received it.
The item must be in its original packaging (if applicable).
Certain items are non-returnable, including but not limited to: [list non-returnable items such as perishable goods, personalized items, intimate apparel, etc.].

2. How to Return an Item
To initiate a return, please follow these steps:

Contact Us: Email our customer support team at [Your Email Address] with your order number and a brief explanation of the reason for your return.
Return Authorization: Our team will provide you with a Return Authorization Number (RAN) and instructions on how to return the item.
Return Shipping: You are responsible for the cost of return shipping, unless the return is due to a defective or incorrect item. Please use a trackable shipping service to ensure the return reaches us safely.

3. Refunds and Exchanges
Refunds: Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method used at checkout.
Exchanges: If you prefer an exchange for a different size, color, or item, please indicate your preference when contacting us. Exchanges are subject to availability. If the item you want to exchange for is unavailable, a refund will be issued instead.
Processing Time: Refunds or exchanges are typically processed within [X] business days after we receive the returned item. Please allow additional time for your bank or payment provider to reflect the refund in your account.

4. Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, please contact us within [X] days of receiving your order. We will provide you with a prepaid return shipping label and issue a full refund or send a replacement, depending on your preference.

5. Non-Returnable Items
Certain items are non-returnable due to health and safety regulations, customization, or other factors. These include:

Personalized or custom-made items.
Perishable goods, such as food or plants.
Final sale or clearance items.
Please check the product page for specific information on whether an item is eligible for return.

6. Return Shipping Fees
Standard Returns: Return shipping costs are the responsibility of the customer, except in cases of damaged, defective, or incorrect items.
Free Returns: We offer free returns on orders over [X amount] (optional, based on your business policy). This offer applies to standard returns within the eligible return window.

7. International Returns
If you are returning an item from outside [Your Country], you are responsible for any return shipping fees and customs duties. Please note that the return process may take longer due to customs processing.

8. Contact Us
If you have any questions or concerns about our return policy, please don’t hesitate to contact us:

Email: [email protected]
Phone: +91 80151 27648
Address: Chennai, Tamil Nadu, India